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COVID-19 Letter

Dear Patients and families,

Due to recent COVID19 (coronavirus) events, we are updating our community regarding our hygiene measures and procedures (click here for a summary of precautions), which are in accordance with the latest CDC guidelines:

Appointments

  • For the safety of patients and our staff, all of our patient-facing staff are wearing face masks, and we are asking patients to bring a cloth or paper mask to wear when they enter our office. If patients do not have their own masks, we will provide a cloth mask to be worn during the encounter. Since all healthcare providers are finding it difficult to purchase both paper and cloth masks, after the encounter we will collect your mask so that we can launder and sanitize it to re-use it in subsequent days.
  • We are screening patients at our front door to determine if they are COVID-positive or have COVID-like symptoms.  These include fever greater than 100.0, cough, shortness of breath, difficulty breathing, gastrointestinal symptoms (diarrhea or vomiting), sore throat, sudden loss of sense of taste/smell, headache and/or body aches.  We are taking temperatures for each patient, and requiring hand sanitizer to be used before entry.
  • In order to limit the number of patients in our lobby, we may ask patients to return to their car until we have an open exam room.
  • We are asking drivers and guests of patients to remain in their cars unless the patient is a minor or needs assistance. This will allow us to maintain appropriate social distancing in our lobby. When our patient counts are higher, we may ask patients to remain in their cars until we are ready to see them in order to reduce lobby congestion.
  • We have resumed routine eye exams. We have also resumed surgical activity, and we will require pre-op COVID tests at Midwest Eye Surgery Center and CHI Mercy Hospital. We have begun working through our backlog of postponed cases once we finalize our surgical schedules.
  • We are available for all types of eye care issues, from routine to sight-threatening. If you want to make an appointment or have a question about an existing appointment, please call our office at 402.552.2020.
  • Beginning on May 18, our offices at 4353 Dodge, 13500 California and 715 Harmony (Council Bluffs) office will be open. The 18111 Q office will open on May 26, and the 7202 Giles will open on June 1. Due to the number of staff required to screen patients at the front door, our office hours will be Monday-Friday, 8:00-5:00 until further notice. We will not be offering Saturday hours at this time.
  • We are processing contact lens and eyeglass sales. If you ordered contact lenses or eyeglasses from one of our offices that is currently closed, but you need to pick them up, these items have been moved to another office. Please call 402.552.2850 to arrange a time to pick them up, or we can mail them at no charge to you.
  • We have added new patient flow controls and cleaning protocols in our optical shops to ensure that you have a safe shopping experience. To reduce the amount of time that patients must wait, we are making appointments for eyeglass patients who need to come to the office to order glasses, pick up new glasses, or have eyeglass adjustments. Please call 402.552.2850 for the 4353 Dodge office, 402.827.3200 for 13500 California and 712.388.2605 for 715 Harmony.
  • Contact lenses can be re-ordered on our website or by phone at 402.552.2811 for 4353 Dodge, 402.827.3230 for 13500 California, and 712.388.2605 in Council Bluffs. If your contact lens prescription is expiring, please call us for guidance. We continue to ship contact lenses to you at no cost.

For most people, the symptoms of COVID-19 are similar to the cold or flu and may take up to 14 days to appear after exposure.  While the virus is mild for most people, it can lead to severe illness for those who are immunosuppressed or with underlying medical conditions.  In ophthalmology and optometry, we treat a high volume of patients who are elderly and may be at greater risk.  Consequently, we ask that you keep this in mind and notify us if you have a fever or the above respiratory symptoms.

We will continue to place our highest priority on the health and safety of our patients, employees, and doctors.  If you have any questions, please don’t hesitate to call us at 402.552.2020.

Hygiene

Good personal hygiene is one thing you, and all of us can do to help prevent further spread of the coronavirus and other viruses that pose a danger (such as the flu).  Here are some measures you can take to practice the best personal hygiene when visiting our offices:

  • Wash your hands thoroughly with soap and water for at least 20 seconds before entering the practice. If you are unable to wash your hands,  carry hand sanitizer or use sanitizer available at the check-in desk.
  • Wear a face mask when you expect to be near people outside your home.
  • Refrain from touching your face throughout the day.
  • Keep your hands clean. Do not shake hands with others, and keep your hands to yourself as much as possible.
  • If you have a cough or sneeze, cover your nose and mouth with the crease of your elbow. Minimize the risk of spreading the virus by not contaminating your hands in this process and not releasing germs into the air.
  • Maintain social distancing by keeping 6 feet distance between yourself and others, particularly those who are coughing, sneezing, and may have a fever. If you are too close, you may breathe in the virus.

For the most authoritative, up-to-date information on the coronavirus, please visit:

U.S. Centers for Disease Control (CDC) Coronavirus Page

World Health Organization (WHO) Coronavirus Page

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